Bilingual "How are you really doing?" #ABtalks Mug

Returns:

• We accept returns within 30 days from the date of purchase.
• To initiate a return, please contact our customer support team at shop@abtalks.ae to request a Return Authorization.

Eligibility:

• To be eligible for a return, the item must be in its original condition, unopened, and in its original packaging.
• Returns are subject to a thorough inspection before a refund is issued.

Refunds:

• Upon successful inspection, we will process a refund for the cost of the item(s) returned.
• Shipping and handling charges are non-refundable.
• Please allow 20 business days for the refund to appear on your original payment method.

Exclusions:

• Items that have been opened, used, or damaged are not eligible for a refund.

Return Process:

• Contact our customer support team at shop@abtalks.ae to request a Return Authorization.
• Securely package the item, including all original packaging.
• Ship the item to the address provided by our customer support team.

Lost or Damaged Items:

• If your order is lost or arrives damaged, please contact us within 30 days of the expected delivery date. We will work with you to resolve the issue.

Cancellations:

• If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and the return policy applies.

Return Shipping:

• Return shipping costs are the responsibility of the customer, unless the return is a result of our error.

Undeliverable Orders Due to Our Error:

• If your order is undeliverable due to an issue on our side, we will issue a full refund to the original payment method.

International Orders - Customer-Related Issues:

• For international orders that are undeliverable due to reasons related to the customer, such as being unreachable, providing incorrect contact or address information, refusing or failing to provide required verification documents in a timely manner, refusing to pay import customs and taxes, failing to pick up the order from the collection point (if requested), or any other customer-related reasons, no refund will be possible.

Local Orders - Customer-Related Issues:

• In the case of undeliverable local orders due to customer-related issues, customers will be eligible for a refund of the item's cost but not the shipping fees.

Responsibility of Customer:

• To ensure successful delivery, it is crucial for customers to provide accurate and relevant information during the ordering process.
• Responding to courier calls and requests promptly is essential to avoid issues related to undeliverable orders.

1 - 3 weeks for Domestic & International Shipping.

International orders are subject to additional customs taxes, which are not included in the price displayed. Please be advised that if you choose not to pay these taxes, we will not be able to issue a refund.